Even for its success, you can still consider Uber as a new platform. Therefore, a lot of individuals are still oblivious to the terms and conditions that it has. Unless you have read their list of comprehensive policies and guidelines, you will never be so sure about their system.
One of the most crucial problems that Uber partners (or drivers) encounter with Uber is getting waitlisted. This is a frustrating thing, considering that you are not allowed to engage in their operation unless your name or vehicle number is taken out from the list.
However, this is not an issue anymore. There is a considerable number of accounts that have experienced being waitlisted or deactivated. Fortunately, the deactivation is not permanent; as long as you can address the issue correctly, the system will be able to resolve your problem in no time.
But how someone can get Uber waitlisted? Are there particular clauses that can immediately subject you to this painful predicament? The next section will clarify all these questions for you. If you are an Uber partner, make sure you pay attention to the following details.
Uber Waitlisted: Causes and Possible Remedies
Uber partners are always in a tight spot whenever they operate. They have to be wary of the policies that the company has implemented to them upon the signing of their applications. However, they still have to realize that this is for the smoothness and convenience of both the driver and passenger.
Asking for Tips
If you are an Uber driver, you should know that asking tips to your passengers is a big blunder. Fortunately, this doesn’t cause immediate termination. It is just a moral ethics that every driver should exercise concerning their customers.
However, if the customer is the one that handed the tip first, then by all means, accept it. That is not a violation of Uber’s policies as the company doesn’t state this in their clauses. Just prohibit yourself from requesting extra fees because that would render your vehicle to scrutiny.
Wrong Car Possession
If there is a person that reports to Uber that there is another individual is using your vehicle, you will immediately go to the waitlist. Uber will conduct a fair investigation of this case. The only drawback here is that the probing can take several weeks to months.
To avoid this incident, you have to make sure that your Uber vehicle will not get used by anyone except you. Moreover, if you were seen driving an Uber car that is not yours, the suspension could be hammered to you and the other partner involved.
You should be aware that letting your passengers pay through cash can kick you immediately towards the waitlist zone. If you accept this mode of payment, your account will become temporarily or permanently suspended. Permanent deactivation happens when you receive three or more complaints.
You have to put in your mind that Uber is still a business. Therefore, its owners will never allow their partners to steal money from their system. You just have to abide by this policy. Otherwise, your tenure in Uber will become curtailed.
Drivers that have ratings that are lower than 4.6 are susceptible to being waitlisted. Correctly, the rating system of Uber is anchored only on the total number of scores that you received. If you can remain about the safety margin, you can continue working on Uber. But if not, you have to improve your performance.
Luckily, Uber still gives a second chance to drivers that have sanctions with this penalty. They have a customer service session in where you can enroll. However, the enrollment fees will not be shouldered by Uber. It is you who is going pay for the class.
Any Uber accidents that got involved in accidents are at risk of being suspended. It doesn’t matter if it’s your fault or not. As long as your passenger will pass a complaint to Uber, your vehicle will become immediately waitlisted.
The only way you can escape this hole is through a waiting game. You have to wait for the investigation to get finished before your car can become clear. If the probe suggests that it is your fault, the suspension can go on forever. In fact, even simple grievances against dysfunctional door handles and seat belts can result in this kind of punishment.
Some Uber drivers out there are too picky when it comes to their passengers. Some will not open their doors to individuals that have nearby destinations because the fare will just be small. Other drivers will not accept a rider if the latter has a sophisticated route to take.
If someone calls you, there is no excuse for you but to cater them. Cancelling the ride because of these minor details can result in account suspension. After all, Uber is trying to build its name in the industry. Therefore, it is not a surprise anymore if they are willing to strip out anyone who stains their reputation.
Updates on Your Background
Uber is quite meticulous when it comes to their drivers. They are doing this to make sure that the vehicle operator has an excellent reputation in the community. They will never take someone who has withstanding legal issues or criminal records.
The background checking of Uber gets conducted regularly. It happens continuously, even if you are not aware of it. Of course, you have to comply with this scrutiny (which gets usually done with the help of Checker). If you do not provide your consent to Uber for the background check, your account will remain waitlisted.
Knowing all these sanctions will prevent you from getting Uber waitlisted. By adhering the policies of the company, you can avoid your account from being terminated. If Uber is your primary source of income, then you have to abide their rules religiously.
Of course, these caveats are not to scare you. Instead, consider them as your guidebook on how to operate an Uber car properly. Moreover, these policies are not too complicated. You don’t have to burden yourself with them, especially if you are a skilled and proficient driver.