10 Tips for Improving Your Lyft Customer Service Experience
When it comes to taxi services like Lyft, you can sometimes have issues that may require a call to customer service. If you would like to ensure that everything goes smoothly when speaking to Lyft customer support, keep reading, as we will go over some tried and tested tips to make sure of just that.
Without any further delay, let’s dive right into our list of tips.
1 – If You Can Wait, Call at an Unconventional Time
While this tip may seem strange, it is quite simple, and it can be applied to any form of customer support, not just for Lyft. If you have the time to wait before contacting Lyft customer service, we would recommend taking a look at their hours in your region and contacting them at a less crowded time.
Contacting Lyft customer support when they have a lower call density means that you will be likely to spend less time waiting for a reply and more time dealing with your issue. If you hate getting in touch with customer support because it always feels like a waste of time, this is the tip for you.
If you have no choice but to wait for your reply, let’s move on to our next tip.
2 – You Can Do Other Things While Waiting
If you have an urgent message for Lyft customer service and you have a relatively long estimated waiting time for your reply, you should feel free to get other things done in the meantime. Instead of letting your time be wasted by your need to contact customer support, you can take advantage of it.
For example, should you find yourself at home while sending your request for help, you can catch up on housework as you check your phone or computer for any email notifications from Lyft. Doing this lets you get some chores or anything else out of the way in your downtime.
3 – Keep Your Driver’s Name and Your Ride Info Ready
Before you contact customer service, you should have every bit of information about the ride in question available, should your request for customer service concern a particular trip. If your issue has to do with several Lyft rides, you will want to have them all noted down and ready for the support agent.
Being ready with this information means that it will be much easier for you to get your support in a timely fashion since your representative won’t have to trawl through files to find your rides. Of course, it isn’t necessary to have every little bit of info about a trip, but it can help speed things up.
4 – Lyft Does Not Have a Phone Number
Unlike some other services, Lyft does not have a phone number for their customer support team. If you are not one to typically call customer support, you are in luck, since Lyft has a support form on their site. This form will let Lyft customer service know the nature of your issue, and they will then contact you.
The usual way to get a response from Lyft customer service is to fill in this support form on their website, in which you include your email, subject, name, number, and the nature of your issue. From then on, you will likely be contacted through email, but phone support is still possible.
We find that this is the most common issue with people trying to get in touch with Lyft support. While direct assistance is available through the app, many customers try to find a phone number that they can use to contact Lyft customer service, and they end up confused when there are conflicting results.
Even though Lyft doesn’t have a customer service number that you can use to get in touch with someone through the phone, you will find that they provide quality support. Each reply from Lyft representatives is written out, as they do not use automated forms to reply to their customers.
5 – Be Courteous and Polite While Interacting With Your Representative
If you are looking to ensure that things progress as smoothly as they can, you will find that a little bit of courtesy can go a long way. Keep in mind that the person on the other end is a human being and they are just doing their job. Customer support agents are bound by their company’s rules, so things are not up to them.
Taking the time to get to know your customer service rep’s name (at the very least) can help ensure that things progress more favorably and with greater ease. When on the line (or typing), showing a basic degree of politeness can make for a more pleasant interaction for both you and the representative.
6 – State Your Problem Clearly and Exclude Extraneous Info
While contacting customer service for Lyft, you will want to avoid including info in your report that you would deem unnecessary. Though it may be integral to ensure that your customer support rep knows everything they need to, you can avoid providing any info that may not help with the resolution of your issue.
Do not take this to mean that you should be curt and to the point, though you can be, should you please. As we stated in our previous tip, you will want to be polite, but you will also want to remain concise if you don’t want the investigation of your issue to take longer than it should.
7 – Ensure That the Issue is on Lyft’s End Beforehand
If you are having an issue with payment or something that relies on another party besides Lyft, it helps to ensure that there is no fault on that end before contacting Lyft customer support. For example, should your credit card be having some issues, it may not necessarily be on Lyft’s end.
Of course, if your credit card works with other services, the issue likely resides with Lyft, but this is just the kind of basic investigation that you can do yourself before contacting customer support. It may be possible that you know more about your issue than someone who is potentially hundreds or even thousands of miles away.
Do not take this to mean that Lyft customer service reps can’t help you, but a little bit of checking around may reveal some unexpected issues. Customer support often gets calls that aren’t even related to technical problems, as some people may just have problems navigating the interface.
8 – Do Not be Embarrassed by Your Issues
You can rest assured that customer service issues have heard it all, even the ones that work for Lyft. That being said, you don’t have to worry about needing help setting up your Lyft account, or other minor issues that customer service can help you with.
While it may seem silly in retrospect that you couldn’t use your Lyft app because you had the wrong setting toggled, a call to customer service can save you some time searching through the app. Customer service reps get quite a few calls in a day, and it is not likely that they will remember a single call.
9 – Try to Use Proper Formatting, Grammar, and Punctuation
When you are writing to a Lyft customer service agent, you will want to type in a manner that is easy to understand and correctly structured. An email that you have taken a few moments to correctly format will be much easier to read than one large block of text that has to be deciphered.
Do not take this to mean that your writing has to be perfect, as customer support agents are trained to interpret messages that have been written on mobile or in a hasty fashion. Taking the time to ensure that your email is written correctly can help make things more clear for your customer service rep and speed up your issue resolution.
10 – Feel Free to Check Lyft Help Before Contacting Customer Service
Before you contact customer support, you may wish to go over Lyft Help, which is the section of their site dedicated to customer support. In this corner of the Lyft website, you will find FAQs, info about payment, and many other resolutions to common issues that Lyft riders can experience.
You can save a lot of time contacting customer support by briefly glancing at the info that is available on Lyft Help and seeing whether or not it concerns your issue. It is possible that there may be a simple and quick resolution to your problem, as long as it is relatively common.
While the lack of a phone number may be confusing to customers who are used to being able to hear their customer service rep, you will find that Lyft’s support is rather streamlined. Since they are not regularly inundated with calls, Lyft can take the time to contact you and deal with issues on a case-by-case basis.
Thank you for taking the time to go over our list of the ten best tips for dealing with Lyft customer support, we hope that we were able to help you out.