What Is Uber Refund Policy? Top 5 Cancellation Charges

Uber is one of the world’s leading companies that provide taxi booking services. Its service is very convenient and suitable for those who want to save travel time. However, sometimes people are forced to cancel Uber ride they previously booked. In that case, they will have to pay a fee called a cancellation fee.

This feature is based on Uber Refund Policy. Cancellation fees are made to compensate the driver for a fee. This fee is generally not the same across cities but general cancellation charges are listed below.

What are Uber Cancellation Charges?

1. Cancellation Fee: If you want to cancel your ride 2 minutes after you book Uber services, you will have to pay Uber $5 more.

2. Wait Time Fee: When the driver arrives at your pick-up point but you can’t get to him right away, it will cost you $0.10 per minute.

3. Booking Fee: There is no booking fee but roughly it is around $2.40 which is non-refundable.

4. Cleaning Fee: If you create a mess in your car, you will be charged between $20 and $150.

5. Lost Item Fee: If the driver returns the lost boat to you, you also have to pay an additional fee to them. Also, it is not charged everywhere.

6. Toll charges: Passengers will have to pay.

You will be charged a fee if you cancel your trip after 5 minutes of booking. So make sure you cancel within 5 minutes if you want.

How does Uber charge for cancellations?

According to the Uber Refund Policy, the factors listed below are the criteria for calculating cancellation fees for passengers:

  • Uber will charge a cancellation fee whenever you cancel a previously booked Uber ride. It depends on how long before you cancel your trip.
  • In addition, after 5 minutes if you do not arrive at the pick-up point, he can completely cancel the trip. In this case, you will still have to pay the cancellation fee.
  • There may be a different incidental fee for different types of Uber services, you may be charged for UberPool or UberXL.

You can cancel the ride within 5 minutes, after that 5 minutes if you don’t cancel you will be charged. This cancellation fee is just to make up for the driver’s waiting time.

Cancel an Uber ride without being charged

  • According to the Uber Refund Policy, you won’t have to pay a cancellation fee in some cases. If you cancel your ride within 5 minutes of booking an Uber service, you will not be charged a fee.
  • In addition, you will not be charged if the person canceling the trip is the driver. You can also cancel your trip if the driver is late and not charged because it’s the driver’s fault.

You also won’t be charged if you cancel your trip before it’s accepted by any driver.

Can I cancel Uber if it is taking too long?

  • Yes, according to the Uber Refund Policy, you can cancel your Uber ride if the driver doesn’t arrive at your pick-up point on time according to Uber’s scheduled time.
  • You will not be charged a fee if the driver arrives at your pick-up point later than the scheduled time.

Alternatively, you can also cancel your trip 2-5 minutes in advance if the driver takes a long time to reach your pick-up point. You can then book another Uber ride.

How to get an Uber refund if you were charged wrongly?

You can ask for help from Uber by tapping the three dashes icon in the top left corner of your screen.

Then Uber will give you a list of options. You need to click on the “Help” option to get a refund of the fees you were charged incorrectly.

Another way to get an Uber refund is to contact Uber customer care to ask Uber to refund you.

Read more:

What Is UberGo? All About Uber Go Capacity

How To Pay Uber With Cash (9 Simple Steps)

How can I request a refund?

The Uber Refund Policy proposes that a cancellation fee be collected to compensate for the driver’s effort and time. But sometimes you will need to ask for a waiver. You can follow the 6 steps below to request an Uber refund of the cancellation fee.

1. Use your ID and password to sign in to your Uber account.

2. Tap the menu button at the top left corner of your screen.

3. Search for your ride and click it.

4. Click on canceled or recent trips to review the trip.

5. Check if a cancellation fee was charged.

6. If you have been charged but you think it is wrong, you should go to the “Help” section and submit a question in the “problem with cancellation fee” section.

uber refund policy


Above is all the information from teamstertnc.org, you should know about the Uber Refund Policy. Charge cancellation fees for passengers are essential to compensate the driver’s effort and money. The refund policy allows passengers to avoid unnecessary device charges being deducted from their accounts.

Holly Eubanks

Hello and welcome to my personal blog, my name is Holly Eubanks and I am the creator of teamstertnc.org. I decided to create this blog about Uber driving because I had a lot of experience that I wanted to share with other people who might want to join a driving company such as Uber or Lyft. If you don’t know if you are qualified for this driving job, then you better start reading because I have several very informative articles that are about being an Uber driver. You can find a lot of valuable information about all the requirements that you have to fill in order to become one. You can learn from my personal experience and avoid some mistakes.